Here below is the information for our terms of use and policies related to our website and its activities. By registering in our website, you agree to all the terms we have regarding the products / checkout / payments /shipping / returns / refunds.
Where can I find my coupon?
Coupons that we offer are usually discounts between 1% to 10%, we only use one coupon that changes randomly i.e. you cannot use more than 1 coupon on a single transaction.
To get your coupon if and when available, please send an email to info@shelber.com and ask for it, please make sure you have your user ID when you call the manager since it is compulsory to have a user account on our website to obtain the coupon.
Note: Coupons are only applied to purchases on this website, i.e., online orders.
How to use our check out system?
Add your products to the cart, proceed to checkout, fill in your details, and choose your preferred payment method.
If you need help, our team is always available to guide you.
How will I know the stats of my transaction?
You will get auto generated emails and you may follow up by contacting our numbers or emails on the contact us page.
Who should I contact if I have any questions?
Please go to our Contact Us page for all the details and contact channels.
How can I return a product?
Please contact us directly by phone or email – please view our Returns & Refunds policy link.
How safe am I purchasing on this site?
We use the highest secure connections up to date verified by our provider WordPress Servers. We also have our website registered and scanned at TrustedSite with this link for active monitoring.
What shipping methods are available and locations?
We offer shipping to the major UAE cities – Please choose the correct city at checkout.
Delivery is only available to accessible locations by our drivers and couriers.
For more shipping details and locations, we cover, please Click here.
What payment methods are available?
We offer 2 payment methods:
1. Credit / Debit Card via Woo Payment.
2. Credit / Debit Card via Tabby (Pay in 4 interest-free payments).
How long will it take to get my package?
The package usual takes 1 to 3 business days.
Do you ship internationally?
We do not ship internationally, however, you may pick up from our local location or arrange a delivery service from your end.
© 2026 Shelber.
