Frequently Asked Questions
Shelber Online is Al Shabib Trading Est. Online Store, we supply material and tools to take care of Stone surfaces – Stone / Marble / Granite / Ceramic / etc…
TERMS OF USE AND POLICIES
Here below is the information for our terms of use and policies related to our website and its activities. By registering in our website, you agree to all the terms we have regarding the products / checkout / payments /shipping / returns / refunds.
Shopping Online
Coupons that we offer are usually discounts between 1% to 3%, we only use one coupon that changes randomly i.e. you cannot use more than 1 coupon on a single transaction.
To get your coupon if and when available, please call the manager (+971 50 486 1737) and ask for it, please make sure you have your user ID when you call the manager since it is compulsory to have a user account on our website to obtain the coupon.
Note: Coupons are only applied to purchases on this website, i.e., online orders.
We enforce all our users to create an account in order to be able to check out, simply click My Account and register – recommended to do that before filling your cart up.
You will get auto generated emails and you may follow up by contacting our numbers or emails on the contact us page.
Please go to our Contact Us page for all the details and contact channels.
Please contact us directly by phone or email – please view our Returns & Refunds policy link.
We use the highest secure connections up to date verified by our provider WordPress Server Provider. (You can see the site protection lock icon beside our domain name on your browser.)
Payment & Shipping
We offer shipping to Abu Dhabi, Dubai, Sharjah, and Ajman in the UAE – Please choose the correct city at checkout.
Delivery is only available to accessible locations by our drivers and couriers.
For more shipping details and locations we cover, please Click here.
We offer 2 payment methods:
1. Credit / Debit Card via Stripe. 
2. Cash on delivery – cash should be handed to the delivery person authorized by our office.
The package usual takes 1 to 3 business days.
We do not ship internationally, however, you may pick up from our local location or arrange a delivery service from your end.